FAQ
Frequently Asked Questions (FAQ)
AchhaRishta.com
1. What is AchhaRishta.com?
AchhaRishta.com is a Matrimonial Introduction Platform that provides a medium for eligible individuals and their families to connect with each other for the purpose of marriage.
2. Does AchhaRishta.com guarantee marriage or a finalized match?
No. AchhaRishta.com does not guarantee any marriage, engagement, or relationship.
The platform only facilitates introduction and communication.
3. Is creating a profile on AchhaRishta.com free?
Yes. Free Registration is available on AchhaRishta.com.
Some advanced features may be available under premium membership plans.
4. How secure is my profile information?
User privacy and data security are our highest priorities.
Your personal information is never shared with anyone without your consent.
5. Are all profiles verified?
AchhaRishta.com follows a Verified & Genuine Profiles System.
However, the final verification and decision responsibility lies with the users and their families.
6. Why is KYC / Profile Verification required?
The KYC process is implemented to:
* Prevent fake profiles
* Build trust among users
* Maintain a safe and respectful environment
7. What should I do if I encounter a fake profile or inappropriate behavior?
In such cases, you may immediately submit a complaint using the “Report Misuse” option.
Your complaint will be kept confidential, and appropriate action will be taken after review.
8. How can I contact the Grievance Officer?
If your issue is not resolved, you may contact our Grievance Officer at:
Email: grievance@achharishta.com
Acknowledgement is provided within 48 hours, and resolution is attempted within 15 working days.
9. Does AchhaRishta.com act as an agent or broker?
No. AchhaRishta.com is not an agent, broker, or intermediary.
It functions solely as a matrimonial introduction platform.
10. Can the platform be used for non-matrimonial purposes?
No. The platform is intended strictly for matrimonial purposes.
Any non-matrimonial, commercial, or inappropriate use may result in account suspension.
11. Is a refund available after payment?
No. Once a membership payment is made, no refund is provided under any circumstances.
Please refer to the Refund & Cancellation Policy for details.
12. Is AchhaRishta.com a government website?
No. AchhaRishta.com is a private matrimonial platform and is not affiliated with any government organization.
13. Can parents also use the platform?
Yes. AchhaRishta.com is a family-oriented matchmaking platform,
where parents and guardians can comfortably view profiles and communicate.
14. Are KYC documents removed after profile deletion?
Yes. Upon profile deletion, KYC documents are removed from the system within a defined retention period.
15. What precautions should users take while using the platform?
* Provide only accurate and truthful information
* Use respectful and appropriate language
* Conduct independent verification before making decisions
* Follow the Community Guidelines and Terms of Use
Important Notice
Use of AchhaRishta.com constitutes full acceptance of our
Terms of Use, Privacy Policy, Community Guidelines,
and Grievance Redressal Policy.
